Refund Policy

Last updated: July 28, 2025

This Refund Policy describes the rules and process for point top-up refunds at PhotoRestore (hereinafter “the Website” or “we”). Please read this policy carefully before topping up.

1. General Principles

The service uses a points system. After purchasing points, you can use them to pay for photo restoration services. Because points are a digital product that has value as soon as they are issued, purchased points are generally non-refundable.

2. Refund Eligibility

Refunds may be considered in the following exceptional circumstances:

2.1 Technical failure refunds

If a failure of the Website's systems results in:

  • Payment succeeded but points were not credited, and we cannot credit them within a reasonable time (3 business days)
  • The same order being charged more than once

You may apply for a refund to the original payment method.

2.2 Service anomaly refunds

If a serious failure on our service side results in:

  • Uploaded photos all failing during the normal processing flow and the consumed points were not automatically refunded
  • The service being continuously unavailable for more than 7 days

2.3 Refunds required by law

Your statutory refund rights under the Consumer Protection Law of the People's Republic of China or other applicable laws are not limited by this policy.

3. Non-Refundable Circumstances

Refunds do not apply in the following cases:

  • ✗ Points have been partially or fully consumed
  • ✗ Restoration failed due to reasons on your side (e.g. non-compliant uploaded photos, network issues) and the points were already refunded
  • ✗ Dissatisfaction with the restoration result (AI restoration has technical limitations; we provide before/after previews on the page)
  • ✗ Subjective reasons such as changing your mind or no longer needing points
  • ✗ Accounts banned for violating the Terms of Service or Acceptable Use Policy

4. Point Refunds (Not Cash Refunds)

In the following cases, points will be automatically returned to your account without applying:

  • Photo restoration tasks fail due to server-side reasons: consumed points are automatically returned
  • Abnormal restoration results (e.g. corrupted output): consumed points are automatically returned

Point refunds do not involve cash. Returned points can still be used for future restoration.

5. Refund Process

To apply for a refund, follow these steps:

  1. Contact support: send an email to contact@aieasephotorestoration.com
  2. Provide information: include your registered email, order number or top-up time, the reason for the refund and a detailed description
  3. Review: we will review your application within 3 business days
  4. Notification: we will email you the result once the review is complete
  5. Refund: if approved, the refund will return to the original payment method; arrival time depends on the payment provider, typically 3-15 business days

6. Contact

If you have any questions about this Refund Policy, please contact us:

  • Email: contact@aieasephotorestoration.com